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Eyes on the prize

Perhaps the main reason exemplary customer service is good for the bottom line is that it builds loyalty. In the new George Clooney film, Up in the Air, Clooney’s character flies on one airline...

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Moving into 2012

Felicia Joy at Black Enterprise asks us five questions about ourselves that will impact our role in small businesses in the coming year.  I don’t know if they’re the exact five questions that we’d ask...

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