Eyes on the prize
Perhaps the main reason exemplary customer service is good for the bottom line is that it builds loyalty. In the new George Clooney film, Up in the Air, Clooney’s character flies on one airline...
View ArticleMoving into 2012
Felicia Joy at Black Enterprise asks us five questions about ourselves that will impact our role in small businesses in the coming year. I don’t know if they’re the exact five questions that we’d ask...
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